Shipping Policy

Happytel uses Australia Post for all deliveries. Due to security issues, the parcel cannot be left unattended. Where no one is home to sign for the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected during normal business hours. 

Orders will be dispatched as soon as payment and prescriptions have been processed. Allow normal postage times for delivery.

Happytel does not service international orders and will not post to international addresses.

Happytel will dispatch most orders within ONE business day Monday to Friday assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter. It may be necessary for some orders to be shipped in more than one box from different distribution centres and therefore you may obtain these parcels at different times.

Current Australian Post situation: Happytel will do its best to dispatch orders as quickly as possible but there may be unforeseeable postage delays. If business are forced to close down due to government lockdown, unfortunately those orders still pending will not be able to be fulfilled, we will cancel any pending orders and issue a refund as soon as possible thereafter.

Postage and handling for domestic orders:

Standard Post

Destination

Standard Parcels (business days)

Standard Post

Sydney Metropolitan
Sydney Country

Interstate Metropolitan

Interstate Country

up to 5 Business days
up to 7 Business days

up to 3-6 Business days
please ask at your local Post Office

Standard Rate Shipping Fees – Australia Only:

*Free standard shipping is available across Australia, until otherwise stated.

**Free standard shipping applies to all products except for hand sanitisers, masks, and health items.


Express Post

Allow 1-3 working days from the date we ship your order (depending on where you live in Australia).

Express Shipping Fees – Australia Only:

*all shipping costs are based on the weight of your order, where it is being shipped to, and the shipping method you selected. You will see the cost of each shipping method for your order in the selection page of the checkout.

* Delivery times are an estimate only. * Delivery time does not include any time parcels may spend in the destination countries customs service.